FAQs

General

What is the licensing policy for the Mobideo Platform?

The Mobideo Platform  is licensed on a subscription basis. There are several licensing models designed to meet specific business needs are available, from project-specific to unlimited usage licenses. Contact us with details of your requirements.

Does the Mobideo Platform require onsite WiFi?

Yes, the Mobideo Platform requires internet connectivity. However, if connectivity is lost, work performed offline will be synchronized as soon as connectivity is reestablished.

What technical support does Mobideo provide?

Mobideo provides onsite support personnel during the implementation phase of each project, in order to ensure seamless and optimal user training and adoption. On completion of implementation, support services are available 24/7.

Is the Mobideo Platform secure?

Yes, the Mobideo Platform is secure. It’s a cloud-based solution that leverages a Virtual Private Cloud Environment supported by Amazon Web Service (AWS). All customer data is stored in AWS S3 secure storage using strong encryption (FIPS compliant).

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Implementation 

How long does it take to implement the Mobideo Platform?

A standard Proof of Value (POV) platform can be up and running in as little as 6 weeks.

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What is required to get started?

Once a use case has been identified, a Customer Success Manager is assigned to work with your team. An initial workshop with key stakeholders enables us to define your project requirements, set trackable project goals and finalize deliverables.

What does the implementation process entail?

Once agreement has been reached on the requirements, the Mobideo Team begins configuring your solution using an agile implementation methodology. Quick and continuous reviews throughout the configuration phase ensure the delivery of the optimal solution that best addresses your requirements.

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Does my IT department need to be involved in implementation of the Mobideo Platform?

Implementation of the Mobideo Platform is a simple and user-friendly process requiring minimal involvement from your IT department.

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How much time must be invested by my internal team for the implementation phase?

Implementation of the Mobideo Platform includes a 2-day workshop with your team, followed by three short solution reviews.

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What training is required to start working with the Mobideo Platform?

We train 2-3 managers in the use of the Mobideo Control Center in a 2-day training course for an in-depth understanding of our solution, and 2-3 super-users (usually IT personnel and content authors) in a 4-day course on the use of Mobideo Studio. Since the solution is very intuitive and user-friendly, workers using the Mobideo App to perform their work generally require up to 2 hours of training.

Who are typical users of the Mobideo App?

It depends on the use case. Typically, users of the Mobideo App are technicians, workers in the field, inspectors and even QA/QC supervisors.

Product

I’m already using Primavera P6 and SAP. How does the Mobideo Platform integrate with existing systems?

The Mobideo Platform includes robust connectors to both P6 and SAP. Depending on the use case and the level of involvement of planners and schedulers, Mobideo will deploy the solution that best fits your needs. This can range from frictionless integration via APIs to formatted templates that allow stakeholder reviews prior to data being pushed to the system of record.

What mobile devices are supported by the Mobideo App?

The Mobideo App runs a native application on iOS, Android and Windows mobile devices, as well as providing internet access via any web browser.

Who owns the data collected by the Mobideo Platform and is it secure?

All collected data belongs to the customer and is hosted on a private secured cloud, eliminating the risk of being seen or accessed by another company. Mobideo implements a security infrastructure similar to that used by the U.S. Federal Government to protect customer’s data.

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Can I set up the Mobideo Platform myself?

The Mobideo Platform includes a patented elastic data model which makes it suitable and customizable for all industrial, field-centric use cases. It contains several configuration and management tools that allow customers to deploy solutions using their own resources.

How do I know whether the Mobideo Platform is suitable for me?

The Mobideo Platform has been designed to serve the most demanding field workforce requirements and has proven to be a scalable and robust solution in the most dynamic environments. It is used in a range of industries worldwide, from oil and gas and chemicals to power, aviation, life science industries and more.

IIoT

Is the Mobideo Platform suitable for the IIoT landscape?

To date, the focus of the IIoT revolution has been machine-centric, leaving workforces to continue in the analog world. The Mobideo Platform directly addresses this missing link by connecting workforces to the data and processes they need to be more effective.

Using the Mobideo Platform to combine operational information direct from source equipment with a connected workforce, companies can optimize the interactions between people, machines and processes, unleashing the true power of the Industrial IoT.

What infrastructure is required to implement an IIoT strategy with the Mobideo Platform?

If you have machines producing interpretable data regardless of source or type, the Mobideo Platform can integrate with your existing systems of record in order to digitalize, generate and assign field execution tasks in real-time. This allows connected workers to act and make repairs quicker and more effectively.

What are the benefits of using Mobideo with my existing IIoT infrastructure?

By connecting people and machines, the Mobideo Platform enables industrial companies to replace their outdated and resource-intensive “break-fix” operation models with more efficient “exception-based surveillance” models. This ensures that issues are identified sooner and resolved quicker, driving improved levels of operational excellence and increasing profitability.

Digitalization 

Which industries use the Mobideo Platform to digitalize work execution processes?

Mobideo is digitalizing work execution processes across a wide range of asset-intensive industries, including oil and gas, aviation, chemicals, power, construction, and life-sciences.

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What’s the difference between digitizing and digitalizing work execution processes?

Digitizing is the process of converting data into digital form, such as turning printed documents into PDF files.

Digitalizing is taking that digitized information and making it work intelligently to optimize business processes. Mobideo leverages mobile, cloud, IoT, big data and analytics technologies to connect people, data and machines and optimize industrial services.

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What is digital transformation?

Digital transformation is the integration of digitized data and digitalized applications. This is what the Mobideo Platform does, transforming the way companies operate by digitalizing all core processes to fast-track innovation and achieve operational efficiency. Use cases can vary across asset-intensive industries. When the Mobideo Platform is implemented in the oil and gas industry, for example, the use cases specific to digital transformation include remote monitoring, work process automation and performance forecasting.