itTamer is an experienced CSM with over 20 years of experience in developing and consulting on a range of software-based solutions that increase management efficiency in enterprises. He loves the role of CSM, because it allows him to building relationships with customers, influence management, and most importantly help customers achieve success and get maximum value from the product they have purchased. He believes that his success is based on the combination of his expert communication skills; his in-depth understanding of the complexities of turnarounds; and his ability to understand customer pain points and advise on the directions, solutions and expectations they should be seeking.